Customer Service - FAQs

Belts and Accessories Items
Justin Brands, Inc. does not manufacture, sell or warranty belts or accessory items. The name "Justin" is licensed to other companies for use. Please contact an authorized Justin dealer for assistance with Justin belts and accessories.

Custom Made Boots
Made-to-measure boots are not available from any division of Justin Brands. Orders for boots made with leather, size, width, toe or heel other than what is offered in the catalog are considered special make-ups and will incur a make-up fee. Contact your local dealer for pricing and ordering information. Production and delivery time for a special make-up is approximately 90 to 120 days.

Prices
Justin Brands, Inc. does not sell direct to the public and our web sites are for information purposes only. You must contact one of our authorized dealers for catalogs and prices. For help in locating an authorized dealer near you please visit dealer locator on this web site.

Repairs
Justin Brands, Inc. does not offer a repair service. Please contact your local cobbler for your repair needs. Contact an authorized Justin Brands dealer for assistance in locating a boot repair service. For help in locating an authorized dealer near you please visit our web sites’ dealer locator.

Returns
Justin Brands, Inc. consistently provides quality boots. All boots are manufactured and inspected utilizing high quality standards. Boots that are damaged because of customer abuse, neglect, or alterations will not be considered for credit or replacement. We do not warrant soles against wear. Boots that have been altered by painting, dyeing, resoling, re-heeling, cutting, adding zippers, or other alterations that prevent us from determining if the boots are defective will not be considered. A factory inspection is required to determine defects in material or workmanship. A return for any reason must be authorized by Justin Brands, Inc. through an authorized dealer. It is best to take returns back to the dealer where they were originally purchased. If this is not possible you can use the dealer locator on our web site. Boots sent directly to Justin Brands without authorization are subject to return without inspection or adjustment. Allow up to six weeks for inspection.

Sponsorships / Donations
Justin Boots requires that all requests for a sponsorship or donation be submitted in writing. The request must be on your company or organization letterhead.

Send request to:
Justin Brands
Attention: Sponsorship/Donation
P. O. Box 548
Ft. Worth, TX 76101

Trying To Locate A Specific Style/Size/Width
Justin Brands, Inc. is unable to supply the location of a dealer that has an exact style, size or width in inventory. Dealer’s inventories are constantly changing and for that reason we cannot tell you where to find a specific boot. We recommend you contact your local Justin Brands, Inc. dealer for assistance.

Your Size or Width Is Not Listed
If your size or width is not listed Justin Brands, Inc. may offer your size or width as a special make-up for an additional fee. Contact your local dealer for pricing and ordering information. Production and delivery time for a special make-up takes 90 to 120 days.

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