Customer Service - Warranty & Exchanges
Justin Boot Company warrants its boots to be free of defects in materials and workmanship. We do not warrant soles against wear, nor will we consider any claim when a boot is misused or abused in any way. Reasonable cleaning, conditioning and care are essential with all Justin products.
Boots that have been altered by painting, stretching, resoling, reheeling, cutting, adding zippers or any other alteration prevent us from determining if the boots are defective in materials or workmanship and for this reason, cannot be considered for credit, repair or replacement.
If you feel you purchased a defective pair of Justin Boots and would like the boots to be inspected for possible defects in material or workmanship, we request you first attempt to return them to the dealer you purchased them from so that they can send the product into Justin for a factory inspection. If you cannot return the boots to the dealer you purchased them from, contact your nearest Justin dealer and ask them if they will do a courtesy return. Justin will make every effort to process your return in a reasonable amount of time. The inspection process can take up to six weeks. Sending product direct to Justin can result in a delay in processing.