Please call 800-548-1021 or e-mail us at CustomerSupport@Justinboots.com.
Please call 800-550-7327 or e-mail us at CustomerService@Justinboots.com.
Monday - Friday
Your order should ship within 1-2 business days. Orders placed over the weekend or holidays will ship the next business day. Transit time begins the day after leaving our facility.
Once your order ships, you will receive an email with tracking information.
The email will allow you to click on a link to the shipping provider website and track your order.
You may also check your order status on our Order Status page or from My Account.
Once an order has been placed, we strive to ship it as quickly as possible. Therefore we cannot make changes to an order once it has been placed.
Visit our Return/Exchange Policy page for more information.
We accept the following:
We do not accept:
We provide free standard shipping (for orders over $99) and free returns (within 30 days) on all orders placed on JustinBoots.com and shipping to an address within the United States.
U.S. Shipping Rates Are: All are per pair or item.
Accessories & Apparel
PO Box orders, AA, AE, AP, AK, HI orders and orders with only accessories will ship USPS ground (no upgrade) with the above rates.
The applicable state and local taxes to be charged to your credit card for your online order will be calculated prior to order confirmation during the Checkout process. If you modify your shipping address after taxes have been calculated, your taxes will be adjusted accordingly.
The composite toe will be lighter in weight while maintaining the requirements of a steel toed boot.
We recommend ordering your normal shoe size (not an athletic shoe).
They should fit very close to the same but you may have a little more toe room in the square toe boots
We do not have the circumference measurements on our boot tops.
Visit our Boot Care page for more information.
Justin Boot warrants its products to be free of defects in workmanship and material for a period of one (1) year from the date of purchase. This limited warranty runs to and is valid only for the first purchaser.
Variations of coloring or shading or other deviations caused by the inherent nature of using natural materials in the manufacturing process are not considered defects.
We do not warrant soles against wear, nor will we consider a claim when a boot is altered, misused or abused in any way.
To view our full warranty policy, visit our Terms of Sale.
Promotions are special offers that we make to new and current customers. They may provide a discount on merchandise or a gift with purchase over a specific order value.
Before using any promotion, be sure to check our terms and conditions for specific guidelines and restrictions.
Limited one (1) time use per coupon / discount code per customer. Discounts will be applied if applicable once code is entered into our "Coupon / Promo Code" box at checkout. Online offers have no cash value and are not redeemable for cash. Not valid on previous purchases or when combined with any other promotional offer.
Final Sale. No Returns or Exchanges. Final sale promo does not apply to previous purchases. Coupon codes cannot be applied.